FAQs

Can I cancel my order after I've purchased it on the website? - You can.

We offer immediate order cancellations up to a limit of 3 hours after purchase - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 14 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction with your purchases.

We're confident our premium curated products selected will meet or exceed your expectations, but if you want to make a return - please contact our support team at sales@besafe1st.us and we will respond within 24 hours to assist with the process. 

What types of payment do you accept? - All Standard Payments.

We accept all payments by Visa, Mastercard, and American Express.

What are your shipping options? - Limited by volume.

Currently, we can only offer USPS Standard Priority | FedEx | UPS | DHL shipping option. Please see our shipping page for more detailed information on shipping times by zone.

What if the item I ordered arrives broken or damaged?

We'll make it up to you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item, please contact us within the first 7 days of receiving that item and we'll work it out with you. sales@besafe1st.us

Where do you ship from?

Primarily, we ship from the United States  (CT, NJ, FL) - Western Europe with some specific products.  If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section. ( Wedsite will mention the livestock). Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless of how far they go.

Where is my order?
For USA Orders: When you order with Besafe1st™, you will receive a confirmation email with a tracking number, which you can use to find out the status of your shipment.

For International Orders: You may or may not receive tracking numbers, depending on the delivery method selected.

How is my shipping cost calculated?
Our shipping rates are based on the calculated weight of your order. Please note we do not make any money from the shipping charges on your order. Our phone operators are not able to waive shipping fees.

What are the different methods of payment that you accept?

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal. Please note, we are unable to process prepaid or gift credit cards at this time.

Where do I go to Sign In / Join or edit my account?

You’ll find the Sign In / Join link at the top right of every page on besafe1st.com. On the login page, you can either register to become a Besafe1st member or login into your existing account by entering your email address and password. Once you’re registered and logged in, look for the My Account link at the top right of every page. Click this My Account link to change your address, adjust your preferences, review your order history, edit your account, and more.

I just placed an order, can I add to it?
We're sorry, once an order is placed, you cannot add, delete or alter it. If it has not yet shipped, you can cancel the order so it can be replaced with additional items.

How can I cancel my order?
You have 60 minutes to cancel an order after it is placed. This can be done by going to the Order History tab under My Account.

Can I change my address after my order was shipped?
We're sorry, once an order ships, we cannot change the address, cancel, or otherwise stop shipment.

How do I view my past orders?
First, make sure that you are logged in. Then, click the My Account link in the upper-right corner of your screen. This link will take you to your Account page, which has an Order History link that enables you to review all of your past orders.

When will I get an order confirmation?
You can expect an order confirmation containing the details of your order via email within 24 hours – but usually this order confirmation will be emailed to you within moments of completing your order.

When will I get a shipping confirmation?
Besafe1st is proud to offer same-day shipping on most orders placed before noon (EST). Shipping confirmation is sent via email once your order has left our Merchandise warehouse. You will usually receive shipping confirmation 24-48 hours after you have placed your order.

What happens if I have an item that is on backorder?
On the rare occasion that an item is not in stock, we will notify you via email right away. Your in-stock items will ship immediately, while back-ordered items will ship as soon as they are available. But our website is always updated with livestock -- at no additional cost to you.

What are Deals?
A fantastic way to save even more money! Deals are special sales on select items that make Recreation even more affordable! But hurry - these special prices are only offered for limited times and are dependent on product availability!

Is there a way to get specific information on products I like?
All besafe1st.com is accompanied by informational benefit descriptions and facts; just click “The product” and “More Info” buttons on product pages to learn more. In addition, many of our featured categories include in-depth information that may include history, actions, or even Review research. We will be continually updating our site with specific information on your favorite products, so return often and keep an eye out for Besafe1st updates!

How can I contact the company?
Visit our contact page where you will find convenient contact info along with the form and our mailing address and number. We also offer live chat services! Simply scroll to the footer of any page on besafe1st.com and click on "Live Chat."

Where can I go to learn more about Besafe1st?
Check out our About Us page to learn about Besafe1st mission of supplying the highest-quality Boating life Electronics and Recreation products at the lowest possible prices. You’ll also learn about Besafe1st family history, spanning excellence!

Where can I find Besafe1st social media pages?
Let's connect! You can find us on:

The BS1 Line Blog | Facebook | Twitter | Instagram

I noticed the Guarantee symbol on the label, what does it mean?
We guarantee the quality of our products as well as their genuine.

How do I shop by brand?
Click the “Shop by Brand” tab in the upper left section of our home page, or simply click here. The Shop by Brand tab opens a page of alphabetized brand links. Simply click the brand you’re interested in, and we’ll show you all the products associated with that brand that we carry. You can also enter a brand name into our search engine.

How do I shop by category?
Just look on the left-hand side of your screen whenever you’re shopping at besafe1st.com and you’ll see a convenient, organized list of our most popular categories. You can also click the Show All Categories link to view our extensive library of product categories.

How do I use the keyword search?
Simply type a description of the product you’re looking for in our search box and click "Search." It’s as simple as that!

Does besafe1st have a mobile website?
By visiting besafe1st.com on your mobile or smart device, you will be automatically directed to our sleek, user-friendly mobile site. You'll find all the convenient aspects of our full website right in the palm of your hand!

What are cookies?
Cookies are very small files downloaded by your web browser and used to remember the particulars of your last visit to besafe1st.com. They are only used to keep track of the contents of your shopping cart.

What is your privacy policy?
Our full privacy policy is available for your review here at the store.