Refund policy
Return and Refund Policy
At Besafe1st, we want you to be confident in every purchase. If something isn't right, we're here to help.
14-Day Returns
You have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
How to Start a Return
1. Email us at info@besafe1st.com (or sales@besafe1st.com) with your order number, the item you'd like to return, and the reason.
2. We'll review your request and reply with the next steps.
3. If your return is approved, we'll send you a return shipping label, the return address, and instructions on how to send your package.
Items sent back without first requesting a return will not be accepted.
Marine Safety Equipment
For your safety and the safety of the next customer, these extra conditions apply:
- Inflatable life jackets (PFDs) must be unused and never armed or activated, with the CO2 cylinder, seals and indicators intact.
- Electronics (VHF radios, GPS units, lights, alarms and similar) must be returned complete with all accessories, cables, manuals and original packaging.
- Flares, signal pyrotechnics, fire extinguishers, CO2 refill cartridges and other hazardous materials cannot be returned, as they cannot be safely reshipped or resold.
Damaged, Defective or Wrong Items
Please inspect your order as soon as it arrives. If an item is defective, damaged in shipping, or not what you ordered, contact us right away with your order number and photos of the issue, so we can evaluate it and make it right.
Manufacturer Warranties
Many of the products we sell are covered by the manufacturer's warranty. If an issue appears after the 14-day return window, contact us and we'll help you reach the manufacturer and start a warranty claim.
Digital Downloads
Because digital products (such as our Freelancer Budget & Tax Tracker and 35 Anti-Crime Report) are delivered instantly and can't be returned, all sales of digital downloads are final. If your file won't open, is damaged, or you received the wrong file, email us within 14 days of purchase and we'll send a working replacement or issue a refund.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Custom or special-order products
- Personal care goods
- Hazardous materials, flammable liquids or gases
- Sale items
- Gift cards
Please contact us if you have questions about a specific item before you buy.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, the item must be in the condition you received it, unworn or unused, with tags, in its original packaging, with proof of purchase.
Refunds
We'll notify you once we've received and inspected your return and let you know whether your refund was approved. If approved, you'll be refunded to your original payment method within 10 business days.
Late or Missing Refunds
If you haven't received your refund yet:
1. Check your bank or credit card account again.
2. Contact your bank or card company, as processing and posting can take some time.
3. If more than 15 business days have passed since we approved your return, contact us at info@besafe1st.com.
Questions?
We're here to help Monday to Friday at info@besafe1st.com